Next Cycle Warranty & Care Programs

At Next Cycle, we are committed to providing Australian homeowners and businesses with market-leading heating, cooling, hot and chilled water solutions coupled with the highest level of support and services. Each product in our range is backed by a comprehensive warranty and dedicated support program. Our promise is to give you the support to maximise the performance and longevity of your system.

If you would like any more information on the warranties below, or if you would like to learn more about Next Cycle’s comprehensive and flexible range of solutions for domestic, commercial, and industrial applications, get in touch.

Next Cycle/Maxa Domestic Warranty Terms & Conditions

The Next Cycle/Maxa maximum 7-year warranty, on selected products used for domestic applications listed above, provides up to a maximum of 3-year manufacturer warranty, with an extended maximum 2+2-year warranty. To access the full benefits of our industry-leading warranty, the following conditions must be met:

Correct Installation: Your system must be installed in compliance with the individual product installation manual and in line with manufacturer guidelines.

Authorised System Start-Up: A certified Next Cycle/Maxa Authorised Service Installer must commission the system.

Product Registration & Annual Maintenance: To access the 7-year warranty (3-year + 2-Year + 2 year), all system details must be registered, and required services logged by Next Cycle/Maxa Authorised Service Installer via the Next Cycle/Maxa Installer Portal annually.

Next Cycle/Maxa Commercial Warranty Terms & Conditions

The Next Cycle/Maxa maximum 5-year warranty, on selected products used for commercial applications listed above, provides up to a maximum 1-year manufacturer warranty, with an extended maximum 2 + 2-year warranty. To access the full benefits of our industry-leading warranty, the following conditions must be met:

Correct Installation: Your system must be installed in compliance with the individual product installation manual and in line with manufacturer guidelines.

Authorised System Start-Up: A certified Next Cycle/Maxa Authorised Service Installer must commission the system.

Product Registration & Annual Maintenance: To access the 5-year warranty (1-year + 2-Year + 2 year), all system details must be registered, and required services logged by Next Cycle/Maxa Authorised Service Installer via the Next Cycle/Maxa Installer Portal annually.

Next Cycle/Maxa Soave R32 Wall Mounted Air Conditioners Domestic and Commercial Warranty Terms & Conditions

The Next Cycle/Maxa Soave R32 Wall Mounted Air Conditioners 5-year warranty, on selected products used for commercial applications listed above only covers use of the product where the climatic comfort of humans is the primary function (i.e. not primarily for climatic control of electronic or mechanical equipment). To access the full benefits of our industry-leading warranty, the following conditions must be met:

Correct Installation: Your system must be installed in compliance with the individual product installation manual and in line with manufacturer guidelines.

Authorised System Start-Up: A certified Next Cycle/Maxa Authorised Service Installer must commission the system.

Next Cycle/Viessmann Domestic & Commercial Warranty Terms & Conditions

VITOCAL 150-A R290 Hydronic Heat Pump for Domestic and Commercial Warranty Terms & Conditions

This product is covered by a 5-Year* Comprehensive Parts and Labour Warranty for Domestic and Commercial applications.

*To access the full benefits of this warranty, the following conditions must be met: You will receive a 5-year parts and labour warranty for Domestic applications and Commercial applications when the product is connected to the internet. For connected products, the warranty is offered, subject to the following Terms and Conditions, if:

• The product is installed, connected, configured and commissioned by a qualified Viessmann installer in accordance with the relevant Viessmann installation instructions, within 12 months of the date the relevant Product or Accessory was supplied to you
• The product has been used solely for the purposes it was designed for
• The product’s servicing, inspection, and maintenance are carried out by a Viessmann Installer at least once every 12 months, commencing on the date on which the Product was delivered to you
• All services performed on the Product are performed by a Viessmann Installer
• The commissioning sheet and/or Viessmann service log book have been completed correctly and are available for inspection by the manufacturer to verify their completeness and correctness
• The details of services performed on the relevant Product or Accessory are recorded in the commissioning sheet or Viessmann service logbook
• The product is connected to ViCare App within 30 days of the first installation 
• The product remains connected to ViCare App continuously for the entire warranty period 
• The product is not removed and reinstalled after the Product is first connected to ViCare App; and 
• During the ViCare App Warranty Period, a defect in the manufacture or original materials occurs in the Product

For more information on the ViCare app, click here for Apple users and click here for Google Play.

VITOCAL 161-A DHW Heat Pump Domestic and Commercial Warranty Terms & Conditions

This product is covered by a 7-Year* Tank Warranty plus 5-Year* Parts and Labour Warranty for Domestic applications and a 2-Year* Tank and Parts & Labour Warranty for Commercial applications.

In this Warranty:

Storage Tank Warranty Period means 7 years (Parts Only – 5-Year Labour Warranty), commencing on the date on which the new Product was installed by the supplier of that Product. 

Sealed Component Warranty Period means 5 years, meaning parts or sealed refrigeration components of the relevant Product. 

Component Warranty Period means 5 years for components of the product separate from the Storage Tank and Sealed Component of the relevant Product.

Labour Warranty Period means 5 years of the relevant Product.

*To access the full benefits of this warranty, the following conditions must be met: You will receive a 7-year tank warranty and 5-year parts and labour warranty for Domestic applications, and a 2-year warranty for Commercial applications, for components when the product is connected to the internet. For connected products, the warranty is offered, subject to the following Terms and Conditions, if:

• The product is installed, connected, configured and commissioned by a qualified Viessmann installer in accordance with the relevant Viessmann installation instructions, within 12 months of the date the relevant Product or Accessory was supplied to you
• The product has been used solely for the purposes it was designed for
• The product’s servicing, inspection, and maintenance are carried out by a Viessmann Installer at least once every 12 months, commencing on the date on which the Product was delivered to you
• All services performed on the Product are performed by a Viessmann Installer
• The commissioning sheet and/or Viessmann service log book have been completed correctly and are available for inspection by the manufacturer to verify their completeness and correctness
• The details of services performed on the relevant Product or Accessory are recorded in the commissioning sheet or Viessmann service logbook
• The product is connected to Vitocal 161-A App within 30 days of the first installation 
• The product remains connected to Vitocal 161-A App continuously for the entire warranty period 
• The product is not removed and reinstalled after the Product is first connected to Vitocal 161-A App; and 
• During the Vitocal 161-A App Warranty Period, a defect in the manufacture or original materials occurs in the Product

For more information on the Vitocal 161-A app, click here for Apple users and click here for Google Play.

To download the Viessmann Vitocal 161-A Warranty, click the button below.

Vitodens 100-W Gas Condensing Boiler (System and Combi Boiler) Domestic Warranty Terms & Conditions

This product is covered by:

• 10-Year Warranty on the Radial Heat Exchanger*
• 5-Year Warranty on the Components**
• 2-Year Warranty on Labour***

*To access the 10-Year Warranty on the Radial Heat Exchangers, the following conditions must be met. Note: The guarantee only applies to leaks caused by corrosion.

• The product is installed and configured by a Qualified Installer within 12 months of the date the relevant product or accessory was supplied to you in accordance with the relevant Viessmann installation instructions ; and
• The product is registered online
• The product has an exhaust gas heat exchanger; and
• During the Heat Exchanger Warranty Period, a defect in the manufacture or original materials occurs in the exhaust gas heat exchanger of that Product.

Important Note: Please note that you must register the product with us within 60 days of the first installation of the Product. (see product registration here).

**You will receive an extended 5-year warranty for boiler components when the boiler is connected to the internet. For connected boilers, the 5-year extended warranty is offered, subject to the following Terms and Conditions, if:

• The product is installed, connected, configured and commissioned by a qualified Viessmann installer in accordance with the relevant Viessmann installation instructions
• The product’s servicing, inspection, maintenance are carried out by a Viessmann Installer at least once every 12 months commencing on the date on which the Product was delivered to you
• All services performed on the Product are performed by a Viessmann Installer
• The product is registered online and connected to ViCare within 30 days of the first installation 
• The product remains connected to ViCare continuously for the entire warranty period 
• The product is not removed and reinstalled after the Product is first connected to ViCare; and 
• During the ViCare Warranty Period, a defect in the manufacture or original materials occurs in the product.

For more information on the ViCare app, click here.

***2-Year Warranty on Labour

When you purchase and install the Vitodens 100-W, you receive a 2-year standard warranty on components, commencing on the date on which the new product or accessory was delivered to you. To fully qualify for the warranty, the following conditions must be met:

• The product is installed and configured by a Qualified Installer within 12 months of the date the relevant product or accessory was supplied to you in accordance with the relevant Viessmann installation instructions; and
• The product is installed, commissioned and maintained correctly in accordance with the appliance instructions.

For more information on the above warranties, go to the Viessmann Warranty information page.

Vitodens 100-W Gas Condensing Boiler (System and Combi Boiler) Commercial Warranty Terms & Conditions

is product is covered by:

• 2-Year Warranty on the Radial Heat Exchanger*
• 2-Year Warranty on the Components**
• 2-Year Warranty on Labour***

*To access the 2-Year Warranty on the Radial Heat Exchangers, the following conditions must be met. Note: The guarantee only applies to leaks caused by corrosion.

• The product is installed and configured by a Qualified Installer within 12 months of the date the relevant product or accessory was supplied to you in accordance with the relevant Viessmann installation instructions ; and
• The product is registered online
• The product has an exhaust gas heat exchanger; and
• During the Heat Exchanger Warranty Period, a defect in the manufacture or original materials occurs in the exhaust gas heat exchanger of that Product.

Important Note: Please note that you must register the product with us within 60 days of the first installation of the Product. (see product registration here).

**You will receive the 2-year warranty for boiler components when the boiler is connected to the internet. For connected boilers, the 2-year warranty is offered, subject to the following Terms and Conditions, if:

• The product is installed, connected, configured and commissioned by a qualified Viessmann installer in accordance with the relevant Viessmann installation instructions
• The product’s servicing, inspection, maintenance are carried out by a Viessmann Installer at least once every 12 months commencing on the date on which the Product was delivered to you
• All services performed on the Product are performed by a Viessmann Installer
• The product is registered online and connected to ViCare within 30 days of the first installation 
• The product remains connected to ViCare continuously for the entire warranty period 
• The product is not removed and reinstalled after the Product is first connected to ViCare; and 
• During the ViCare Warranty Period, a defect in the manufacture or original materials occurs in the product.

For more information on the ViCare app, click here.

***2-Year Warranty on Labour

When you purchase and install the Vitodens 100-W, you receive a 2-year standard warranty on components, commencing on the date on which the new product or accessory was delivered to you. To fully qualify for the warranty, the following conditions must be met:

• The product is installed and configured by a Qualified Installer within 12 months of the date the relevant product or accessory was supplied to you in accordance with the relevant Viessmann installation instructions; and
• The product is installed, commissioned and maintained correctly in accordance with the appliance instructions.

For more information on the above warranties, go to the Viessmann Warranty information page.

Next Cycle/Imas Group Domestic & Commercial Warranty Terms & Conditions

The Next Cycle/Imas Group 25-year warranty, on selected products listed above, provides a 25-year manufacturer warranty. To access the full benefits of our industry-leading warranty, the following conditions must be met:

Correct Installation: Your system must be installed in compliance with the individual product installation manual and in line with manufacturer guidelines.

Authorised System Start-Up: A certified Next Cycle Authorised Service Installer must commission the system.

Next Cycle/Barberi Domestic & Commercial Warranty Terms & Conditions

The Next Cycle/Barberi 10-year warranty, on selected products listed above, provides a 10-year manufacturer warranty. To access the full benefits of our industry-leading warranty, the following conditions must be met:

Correct Installation: Your system must be installed in compliance with the individual product installation manual and in line with manufacturer guidelines.

Authorised System Start-Up: A certified Next Cycle Authorised Service Installer must commission the system.

Next Cycle/Aquatechnik Domestic & Commercial Warranty Terms & Conditions

The Next Cycle/Aquatechnik 25-year warranty, on selected products listed above, provides a 25-year manufacturer warranty. To access the full benefits of our industry-leading warranty, the following conditions must be met:

Correct Installation: Your system must be installed in compliance with the individual product installation manual and in line with manufacturer guidelines.

Authorised System Start-Up: A certified Next Cycle Authorised Service Installer must commission the system.

Next Cycle/Nexus Domestic & Commercial Warranty Terms & Conditions

The Next Cycle/Nexus 3-year warranty, on selected products listed above, provides a 3-year manufacturer warranty. The Next Cycle/Nexus 3-year warranty commences on the date of production (reference serial number on each tank) is available only to the original owner of the water tank and is not transferable.  

Correct Installation: Your system must be installed in compliance with local and national water standards and in line with manufacturer guidelines, with operating temperatures not exceeding 100°C.

Authorised System Start-Up: A certified Next Cycle Authorised Service Installer must commission the system.

Late updated: September 2025